As long as a customer’s RV breaks down within 100 feet of the road, Progressive will pay to tow it to the nearest repair shop. It will also pay for any necessary labor done to repair it when disabled due to a mechanical or electrical breakdown, battery failure, insufficient fluid supply, flat tire, lockout, or wheel entrapment. This service costs nothing out of pocket and is available 24/7.
A quick look at the company’s page on the Better Business Bureau shows just how satisfied consumers are with its customer service. Most insurance companies display a large amount of negative feedback online—it comes with the territory—National General, however, enjoys largely positive customer reviews and averages fewer complaints than many of its competitors. Baby Boomers highly value good customer service, and this level of satisfaction with National General can also be seen on other online review outlets.